Understanding your data protection rights under UK GDPR
Last Updated: January 2024
lotus-tern is committed to compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. We take our responsibilities regarding your personal data seriously and have implemented measures to ensure lawful, fair, and transparent processing.
lotus-tern acts as the data controller for personal information collected through our website and services. This means we determine how and why your personal data is processed.
Contact details:
Email: [email protected]
Address: 47 Pemberton Street, London, EC2A 4NQ
The UK GDPR provides you with specific rights regarding your personal data:
You have the right to request a copy of the personal information we hold about you. We will provide this information free of charge within one month of your request.
If the personal information we hold about you is inaccurate or incomplete, you have the right to have it corrected. We will respond to rectification requests within one month.
Also known as the "right to be forgotten," you may request deletion of your personal data where:
You may request that we restrict processing of your personal data in certain circumstances, including while we verify the accuracy of data you have challenged.
Where processing is based on consent or contract and carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format.
You have the right to object to processing based on legitimate interests or for direct marketing purposes. We will cease processing unless we can demonstrate compelling legitimate grounds.
You have the right not to be subject to decisions based solely on automated processing, including profiling, which produce legal or similarly significant effects. We do not currently use automated decision-making in our services.
To exercise any of your data protection rights, please contact us using the details above. We may need to verify your identity before processing your request. We will respond to all valid requests within one month, though this period may be extended by two months for complex requests.
We process personal data under the following lawful bases:
We conduct Data Protection Impact Assessments where processing is likely to result in high risk to individuals' rights and freedoms, particularly for new types of processing or significant changes to existing processes.
We do not routinely transfer personal data outside the United Kingdom. Should any transfer be necessary, we will ensure appropriate safeguards are in place in accordance with UK GDPR requirements.
If you are dissatisfied with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):
Website: ico.org.uk
Telephone: 0303 123 1113
We would, however, appreciate the opportunity to address your concerns before you approach the ICO, so please contact us in the first instance.
We may update this GDPR notice periodically. Significant changes will be communicated through our website or directly where appropriate.