Privacy Policy

Last Updated: January 2024

Introduction

lotus-tern is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, and protect information when you use our website and services.

By using our website or engaging our services, you acknowledge that you have read and understood this Privacy Policy.

Information We Collect

We collect information that you provide directly to us, including:

• Name and contact details (email address, postal address)
• Information about your circumstances relevant to benefits claims
• Financial information necessary for assessing benefit eligibility
• Communication records including emails and consultation notes
• Service preferences and feedback

We also collect certain information automatically when you visit our website:

• IP address and browser type
• Pages visited and time spent on our website
• Referring website addresses
• Device information

How We Use Your Information

We use the information we collect to:

• Provide our benefits and pension consultation services
• Respond to your enquiries and requests
• Process and manage your case
• Communicate with you about our services
• Improve our website and service delivery
• Comply with legal obligations

Legal Basis for Processing

We process your personal information on the following legal grounds:

• Contract: Processing necessary to perform our services
• Consent: Where you have given explicit consent
• Legitimate interests: For purposes that do not override your fundamental rights
• Legal obligation: Where processing is required by law

Data Sharing

We do not sell your personal information. We may share your information with:

• Government bodies when making benefit applications on your behalf (with your consent)
• Professional advisors acting on our behalf
• Service providers who assist with our operations
• Law enforcement when required by law

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These include:

• Secure storage systems with access controls
• Staff training on data protection
• Regular security assessments
• Encrypted data transmission where appropriate

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, or reporting requirements. Typically, client records are retained for seven years following the conclusion of services.

Your Rights

Under data protection law, you have rights including:

• Access to your personal information
• Correction of inaccurate information
• Erasure of your information in certain circumstances
• Restriction of processing
• Data portability
• Objection to processing

To exercise any of these rights, please contact us using the details provided below.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:

Email: [email protected]
Address: 47 Pemberton Street, London, EC2A 4NQ

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.